Morrisons’ reply is still one of the all-time great customer service responses
Any retailer worth its salt is a lot more savvy on social media these days – just ask Burger King – and yet we think it’s very unlikely that anyone will surpass this effort from Morrisons, one of the all-time great customer service responses.
It probably wasn’t the sort of enquiry the Morrisons’ social media person was expecting …
https://twitter.com/PeeWeeMFC75/status/817358336488251392
… and yet the exchange that followed is A++.
Improvise! – Cam
— Morrisons (@Morrisons) January 6, 2017
I did I'm now in a&e with burns from the onion rings
— silverfox🐺 (@PeeWeeMFC75) January 6, 2017
You didn't wait for them to cool down? – Cam
— Morrisons (@Morrisons) January 6, 2017
you don't know my mrs she's very demanding cam 😔
— silverfox🐺 (@PeeWeeMFC75) January 6, 2017
She sounds it! My advise, leave everything to chill for 2 minutes. – Cam
— Morrisons (@Morrisons) January 6, 2017
thanks cam it's nice to finally talk to someone about this
— silverfox🐺 (@PeeWeeMFC75) January 6, 2017
If you need anything else, you know where I am – Cam
— Morrisons (@Morrisons) January 6, 2017
thanks cam
— silverfox🐺 (@PeeWeeMFC75) January 6, 2017
No problem – Cam
— Morrisons (@Morrisons) January 6, 2017
Next time we complain about anything, to anyone, we hope Cam’s there to answer it.
